At Gayatri Electricals, we are committed to ensuring that our customers are satisfied with their purchases. However, if you need to cancel or return a product, we have outlined our policy below to assist you in managing your order.
1. Cancellation Policy
You can cancel your order at any time before it is shipped. Once the order is shipped, cancellation will no longer be possible. To cancel your order:
- Before Shipment: If your order has not been shipped yet, you may cancel it by contacting our customer support team at [Insert Customer Support Email] or calling [Insert Contact Number]. We will process your cancellation request and refund the amount to your original payment method.
- After Shipment: Once your order has been dispatched, cancellation is not possible. However, you can return the product if it meets the criteria listed under our Return Policy.
2. Return Policy
We strive to ensure the highest quality in all our products. However, if you are not completely satisfied with your purchase, you may return the product under the following conditions:
Eligibility for Return
You are eligible for a return if:
- The product is defective, damaged, or incorrect (i.e., you received the wrong item).
- The product has not been used or installed, and is in its original packaging with all tags, manuals, and accessories intact.
Note: Returns are not applicable for products that have been installed or used, unless they are defective or damaged.
Non-Returnable Items
The following items are not eligible for return:
- Products that have been used or installed.
- Custom or personalized items.
- Any items that are damaged due to customer mishandling or improper installation.
Return Process
To initiate a return:
- Contact Us: Please email us at [Insert Customer Support Email] or call [Insert Contact Number] within 7 days of receiving your product. Include your order number, product details, and a description of the issue.
- Return Authorization: Our customer support team will review your request and, if eligible, provide a Return Authorization Number along with instructions on how to return the product.
- Packaging: Please ensure the product is returned in its original packaging, with all accessories, tags, and manuals. You are responsible for ensuring that the product is securely packed to prevent any damage during return shipping.
- Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns. We are not responsible for items lost during the return shipping process.
Refunds
- Once we receive and inspect the returned product, we will process your refund.
- Refunds will be credited to the original payment method within 7-10 business days from the date we approve the return.
- Please note that shipping charges are non-refundable unless the return is due to a defect or our error.
Exchange Policy
At this time, we do not offer direct exchanges. If you would like a different product, please return the original item and place a new order.
3. Defective or Damaged Products
If your product arrives defective or damaged:
- Please contact us immediately within 48 hours of receiving your product. Provide photographs of the damaged product and packaging, along with your order details.
- We will either replace the damaged item or provide a full refund depending on the nature of the issue and product availability.
4. Cancellation of Bulk Orders
If you are purchasing products in bulk for commercial or large-scale projects, cancellations or returns must be communicated within 3 days of order placement. Once the order has been processed or shipped, cancellation or return may not be possible.
5. Warranty
All our products come with a manufacturer’s warranty. If you experience issues with the product after receiving it, please refer to the warranty terms provided with the product. For more details on warranty coverage and claims, please visit our Warranty Page.
Important Notes
- We reserve the right to refuse returns if the conditions outlined above are not met.
- This cancellation and return policy applies to purchases made on our website https://gayatrielectricals.virtual-business.in.
If you have any questions or concerns about our cancellation or return policy, please don’t hesitate to reach out to us at [Insert Customer Support Email] or [Insert Contact Number].
Thank you for shopping with Gayatri Electricals!